Terms & Conditions
To the fullest extent of the law, Camp and Fish is providing this website and its contents on an “As Is” basis and makes no (and expressly disclaims all) representations or warrantees of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including and without limitation, warrantees of merchantability and fitness for a particular purpose.
Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Camp and Fish, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Camp and Fish does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Camp and Fish, its affiliates, directors, employees or other representatives.
General
Camp and Fish reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use Camp and Fish website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
Acceptance of your order and the completion of the contract between you and Camp and Fish will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in writing via e-mail to sales@campandfish.co.uk.
Camp and Fish do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us on sales@campandfish.co.uk.
Delivery charges are specified when you place an order. We make every effort to deliver goods within 5 business days, however delays are occasionally inevitable due to unforeseen factors. Camp and Fish shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Payment
Camp and Fish take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of a similar product of equal or greater value (charged at the lower price) as soon as possible. You will then be given the option to cancel where a full refund will be given where you have already paid for the goods or to accept the substituted goods at the lower price.
When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
If we are no longer able to supply a particular product for some reason we will always contact you first to ensure that the substitute product is acceptable.
We have included the following term to protect us in the event that a mistake has been made in pricing or we have inadvertently under-priced goods then the correct price will automatically be applied to said products.
Payment can be made by any method specified in the website.
Title to any products you order on this website shall pass to you on delivery of the products provided that Camp and Fish have processed and received payment in full for the products.
All prices are shown in £ Great British Pounds. These prices exclude delivery charges.
Credit Card Security and Payments
Is shopping with you secure?
Yes, rest assured your internet transaction is completely safe and secure. Neither us or anyone else will ever see your credit or debit card details when making your payment online.
How do I checkout my order?
We now offer two online checkout procedures for your convenience: PayPal or Sagepay. Each method offers up to date payment processing facilites and 100% security. The safety of your payment is our first priority. Your card details are not disclosed to us at any point, they are taken and processed by PayPal or Sagepay secure servers.
To make a payment using either of these services simply click the corresponding button at the end of the checkout stage. Look for the 'https' at the beginning of the url in your browser, or for the secure padlock sign when checking out.
We will never share any of your submitted information with any third parties whatsoever.
I'm still not sure, can I pay over the telephone?
Yes, you can. If you're not happy with shopping online with your credit or debit card then we will gladly take your order and payment over the phone. Just call us on 0843 289 8733 (local call rate) to make your payment.
We will ask you several security questions about your card so please have your card in front of you when calling to pay for your order. Do not include any credit or debit card details in any emails to our sales department.
Do you store my details?
The only details we keep on record here are that of your order, your name, and your address, plus the information you submitted to fulfill your order at the checkout stage. We keep this information so that we have a record of your order with us, but we will never use it for any other purpose other than fulfilling your order with Camp and Fish.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We DO NOT store any of your credit card details either online or offline.
Returns Policy
We will exchange or refund your purchase up to 7 working days* following the day of delivery.
*"Working Days" means all days other than Saturday, Sunday and Public holidays.
Any goods can be returned to us within 7 days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. Unfortunately, we cannot accept any tents or awnings returned which have already been pitched. Please note all electrical items due to their nature are excluded from the Camp and Fish returns policy unless there is a genuine manufacturers fault with the item. Please ensure you read the specification on the box before installation. We also cannot accept back electrical items under our returns policy if the plastic wrapping has been unsealed as this makes them unsellable – this does not affect your statutory rights.
To request a cancellation of your order under the Distance Selling Regulations, please contact us on 0843 289 8733 or e-mail us on sales@campandfish.co.uk to request a RMA (Returned Material Authority), before returning any goods. You will need to provide us with your Invoice Number, Order Number or Name and Address. Once the goods have been returned and inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding Postage and Packaging. Return postage and returning your items is the responsibility of the buyer.
If cancelling your purchase under the Distance Selling Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Any free gifts(if any) received with the product must also be returned.
If you follow the above, we will issue you with a full refund for the cost of the product paid and we reserve the right to retain any charge paid for premium delivery services that have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card. A restocking charge of 10% of the gross retail price plus original postage charged will be deducted from any refund as a result of any non-manufacturer design fault.
We reserve the right to refuse any deliveries without the required RMA number attached.
Return postage and returning your items is the responsibility of the buyer. It is advisable that any returns are done via a trackable method as Camp and Fish will not be held responsible for non-delivery of returned items.
Whilst the goods are in your possession you must take reasonable care of them and not use them.
We can not cancel your purchase when:
- The goods have been physically damaged by the customer or the courier used to return such items.
- The warranty label(s) is/are found to have been tampered with.
- The goods are found not to have been sold the the customer by the company.
- The goods do not have a corresponding RMA (Returned Material Authority) number displayed clearly on the items packaging.
- The goods have been used in any way.
Delivery Options
The majority of our deliveries are sent using UPS or UK Mail Couriers and as such need to be signed for, therefore we would recommend using a delivery address where somebody will be available to do this during normal working hours (Monday to Friday). ie your office or place of work.
Any product with a two letter prefix i.e.: DY081 are sent using Royal Mail 1st Class and are not elegible for our Guaranteed Next Day delivery service. All Fishing Rods are automatically despatched by courier as Royal Mail are unable to ship these products due to the size. However, due to circumstances beyond our control in extreme circumstances delivery may take up to 5 business days, however this is extremely rare.
Guaranteed Next Day Delivery at £19.99 excludes ALL WSB Tackle items and is delivered using UPS Couriers to UK Mainland addresses only (Includes Scottish Highlands but excludes ALL Islands.)
For delivery outside the EC, you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. You will be responsible for payment of any import duties and taxes. The importation or exportation of certain types of goods to you may be prohibited by certain national laws. Camp and Fish make no representation and accept no liability in respect of the export or import of the goods you purchase.
Faulty Goods
If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt exchange service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. After 28 days you will only be offered an exchange. In all cases we reserve the right to inspect the product and verify the fault prior to exchange or refund.
To request an exchange/refund of your goods, please contact us on 0843 289 8733 or e-mail us on sales@campandfish.co.uk to request a RMA (Returned Material Authority), before returning any goods. You will need to provide us with your Invoice Number, Order Number or Name and Address.
Upon return of goods found to be faulty we will return a working replacement of equal or better specification to the customer within 14 working days of us receiving the goods. If, after 14 working days, a replacement cannot be sent for whatever reason, a full refund will be given, if requested, at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item.
Please note all electrical items due to their nature are excluded from the Camp and Fish returns policy unless there is a genuine manufacturers fault with the item. Please ensure you read the specification on the box before installation. We also cannot accept back electrical items under our returns policy if the plastic wrapping has been unsealed as this makes them unsellable – this does not affect your statutory rights.
All return delivery costs will be for the customers account. It is advisable that any returns are done via a trackable method as Camp and Fish will not be held responsible for non-delivery of returned items. A restocking charge of 10% of the gross retail price plus original postage charged will be deducted from any refund as a result of any non-manufacturer design fault.
We can not exchange or refund your purchase when:
- The goods have been physically damaged by the customer.
- The warranty label(s) is/are found to have been tampered with.
- The goods are found not to have been sold the the customer by the company.
- The goods are outside the warranty limit.
- The goods do not have a corresponding RMA (Returned Material Authority) number displayed clearly on the items packaging.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
Privacy Policy
Camp and Fish is fully committed to upholding its Privacy Policy. Providing the company with your personal information is an act of trust; an act that is taken very seriously in the way that Camp and Fish operates. This Privacy Policy will outline details on how information is collected and used.
'Cookies' may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the Camp and Fish Website. These cookies are a small piece of data, identifying you only by random number. No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a Web server and then stored onto your computer's hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the Camp and Fish Website.
Type of Information Collected
When visiting the Camp and Fish website, general information that will not personally identify you may be collected. Types of information include data about pages visited, duration of page view, location on the Camp and Fish web site, navigational habits of users along with details of your internet browser and operating systems. This information alone will not identify an individual. Instead, it provides statistics that are used to analyze and improve the Camp and Fish website.
Personally Identifiable Information
Personally identifiable information is defined as any personal information that could identify you such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address.
Generally, when you visit the Camp and Fish website, you are not required to disclose who you are or reveal any personally identifiable information. Since Camp and Fish takes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided.
Access to Information
Camp and Fish will not sell or provide any personal details in its possession to a mailing list. Personal information may be shared with third party suppliers and service providers including independent contractors providing services for or with Camp and Fish. In all cases, these third parties are contractually required to keep that information confidential. They are not authorised by Camp and Fish to use that information for any other purpose than to carry out the services they are performing for or with Camp and Fish. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by Law, or if there is a reasonable belief that there is a threat to someone's life or health.
Security and Storage of Information Collected
Camp and Fish is committed to maintaining the security of data collected and protecting it from loss, misuse or alteration. This applies to demographic information, client site usage information and personally identifiable information. Data collected is stored on secure Camp and Fish servers that can be accessed by authorised Camp and Fish personnel only. To safeguard all information collected, Camp and Fish and its employees follow the practices in this Policy. Access or use of information for any purpose other than those explained in this Policy will not be authorised. We do not store any of your credit card details either online or offline.
Changing and De-activating Your information
If you would like to change or de-activate any personally identifiable information you have submitted to Camp and Fish, please send a request to Camp and Fish, once your request is received, Camp and Fish will change or de-activate any information that could be used to identify you unless disclosure is required or authorised by Law. Once de-activated, your data will no longer be accessible.
Changes to the Privacy Policy
To fully protect your privacy, Camp and Fish reserves the right to amend this Policy at any time and for any reason. Amended terms will be posted via the Camp and Fish Web site as they occur and you are encouraged to check back frequently for updates.
No Contract or Liability
Nothing contained in this Policy is intended to create a contract or agreement between Camp and Fish and any user providing identifiable information in any form, visiting the Camp and Fish Website. All necessary steps will be taken to comply with this Privacy Policy, but to the extent permitted by Law, nothing in this policy is intended to hold Camp and Fish liable for any failure to comply with this policy.
e-Mail Marketing
From time to time Camp and fish will notify you of special offers by way of e-mail. All e-mail is carefully selected to show only Camp and Fish products and your personal information is NEVER given to third party companies for their own use. Camp and fish use Comm100 as their chosen internet marketing platform. By ticking your acceptance of our terms and conditions you accept receipt of out internet / e-mail marketing newsletters. Camp and Fish's newsletters will always offer you the option of unsubscribing where we will remove your e-mail address from our marketing e-mails.
